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My experience with Forbes Mazda was more than amazing. when I first went in to Mazda I was looking to just find a car that would suit me. I found my experience was much more enjoyable working with Cody Cloutier. Cody gave me lots of information on what I was buying and what to expect from the car, he also helped find me the best deal! If you could work with anyone at Forbes I would definitely look for him!
Ashleigh Van Bakel
Incredible experience!! Our family has just purchased our 4th vehicle from Forbes Waterloo Mazda and we couldn’t be happier! Dave Cairns has always given us an incredible experience; from taking the time to search other dealerships to find the exact cars we need, to taking the time to answer even the simplest questions that others would brush off to someone else. We know that Dave and his entire team care about every detail. Even though I commute over 3 hours a day, I only get my car serviced at Forbes Waterloo service centre as people like Randy take the time to get to know me and my cars to get everything taken care of with such excellence! Thank you Dave!!!
Forbes Waterloo Mazda exceeded all of my expectations! From the second I walked in to discuss a new car, I knew I did not want to go anywhere else. From picking out my new Mazda CX5 to getting ready to pick it up, they were nothing but exceptional. Even beyond, I know that I can return with any questions or concerns and that I will be in good hands. Their customer service and attention to detail is unlike any other dealership that I have been too in the past. Everyone is friendly, knowledgeable and makes you feel like you are getting the professionalism that you deserve. Whether you are purchasing or leasing, I suggest heading to Forbes Waterloo Mazda - you will not be disappointed! Thank you Forbes!
We had such a great experience with Forbes Mazda as we searched for a new SUV for my wife. Multiple test drives here and openly with another dealership and Joe was patient, helpful and accommodating throughout - he even came to us when my wife couldn't make it to the dealership! All that and we love driving our new CX5 :)
This is by far one of the best dealerships I have dealt with in the City. Everyone is extremely friendly and professional. Joe Ziegler the Manager is amazing to deal with and always accommodating the customers like the rest of the staff! I highly recommend!!!
The customer service was amazing. Over all it was a fantastic experience start to finish. Would highly recommend Forbes Waterloo Mazda!
Cody and his coworkers were knowledgeable, friendly, and provided excellent assistance. After everything we had been through it was good to know that we had their support and genuine care. Thank you all.
Excellent overall service. Joe and Randy were extremely helpful and professional. Would recommend Forbes Mazda to others.
Great service! Amazing sales staff. Looks like you have the right people in place from top to bottom
Top notch and amazing service. I bought my car from them and they treated me like I was part of their family. I would strongly recommend Forbes Mazda to everyone
Great team and service!! Joe and Mike helped get me a great deal on a low km used vehicle and I couldn't be happier. I would recommend them to everyone!! (and, in fact, I do)
You will not find a better group of people than that at Forbes Waterloo Mazda. There is not enough gratitude and appreciation that i can express to show how happy i am. Going beyond the extra mile is an understatement in that with a couple of issues that arose Joe and Katrina faced the challenges head-on with perseverance, persistence and patience .. in the end making me a customer for life! I love my car and have nothing but love for my new friends and family at Forbes. Thank you so much!!!!!!!
Excellent service. Corrie is friendly and very helpful. Was able to get a quick service appointment, and had my vehicle service complete when promised.
Just bought a 2018 cx 9 and can’t say enough about this dealership. Alfonso (sales rep) and Joe (GM) really know what they are doing! Amazing customer service all topped off with a box of gourmet cup cakes delivered from a local bakery a month after I got the car! Don’t buy a vehicle from anyone else! BTW the CX9 is the best SUV I’ve ever owned.
We recently purchased a vehicle from this dealership and had a great experience. Our sales person Khiem the Sales Manager Mike were great to deal through the entire process. Their showroom and lounge area was also a welcome as we had all three kids with us! I also had an opportunity to connect with Ken in the parts department for some aftermarket car mats and I was equally impressed with his friendliness and service!
Good service, friendly staff, great prices, overall great experience.
I recently purchased CX 5 GT and I just love the car. Cody was the person who helped me and gave us very sound information to consider. He is a very knowledgeable person and I really like his attitude and behavior. The CX-5 was a great drive specially I like the features.
Cody was a great help and gave us very sound information to consider. The CX-5 was a great drive, and heated steering wheel was my dream come true!
The staff at this dealership were cordial throughout the entire transaction. The dealer I corresponded with, Alfonso, was an absolute pleasure to talk to. From the moment he took me on as a client, he treated me as a friend, and I actually enjoyed shopping for a vehicle. The staff's dedication to make you feel welcome was admirable, and their policy of not pushing a sale was appreciated. Alfonso helped me pick a car that perfectly met my requirements for work and home life, and worked with me to finalize a deal that I felt was best for me. They are easily the best dealership in Waterloo.
Excellent customer service! Alfonso's low pressure sales approach, professionalism, and knowledge were most appreciated. Ultimately, he helped me find the car that best suited my needs. Thanks again for everything!
Really great service! Rebecca was awesome and very helpful. The car we came to look at wasn't exactly what we were looking for but she found us one that had just come in recently and wasn't even listed yet. It turned out to have everything we were wanting for a price we wanted. There was a dent and scratch one the one door which was properly fixed and looks like new. I had a my 8 month old son with me when I picked it up and they were very accommodating and got me on my way as quick as possible. They even sent me a dozen fancy cupcakes as a thank you! Can't ask for better service than that!
Amanda Bryon Hartung